Here are the definitions as to why an order was canceled and why you were not paid for the specific order:ĭid not confirm: If you didn’t confirm an order before it was canceled. Review the Status column to see which order was canceled or apply the Filter to show “Cancelled” only.Ĭlick on Order ID to open a pop-up with order and cancellation details. Here’s how to determine whether you’ve been paid out for a cancellation: The merchant did not initiate or is not at fault for the cancellation Merchants are paid when:Ĭancellation occurs after the merchant has successfully confirmed the order Whatever the reason is, we aim to always compensate our restaurant partners for meals they have prepared. How do I know I got paid for a cancellation?Ĭancellations happen for a number of reasons. Choose one of the options so that we can either prioritize that Dasher delivering orders to your store or block the Dasher from doing more orders for your store in the future. You can also select Prefer this Dasher if you want to prioritize that Dasher delivering orders to your store in the future or you can select Block this Dasher, to prevent them from picking up more orders from your store in the future.Ĥ. Within the window that pops up, click on Rate Feedback.Ī pop-up will appear and you can click This Dasher was good if you had a good experience and you can click This Dasher needs improvement if you weren’t happy with their service. In the History tab, click on the delivery you wish to provide feedback for. In the Merchant Portal, navigate to the Orders section. Select whether you prefer to use or not use this Dasher in the future. In the pop-up on the right, select Dasher Feedback.Ĥ. Within that window, click on the Order ID number of the delivery you wish to provide feedback for.ģ. Navigate to the Financials tab under the Orders Breakdown section. You can rate your Dasher two different ways on the Merchant Portal: Option 1 - Financials tab Your feedback is very important because it helps DoorDash improve our experience for both you and your customer. Note: The Orders tab and Orders Breakdown offer a comprehensive live view of current orders being fulfilled so the payout will be an estimate at that point in time. These are also summarized in the top section of the page. For a more detailed view of the orders, you can go to the Financials Tab and select Orders Breakdown to get count, subtotal, total tax, total commission, error charge, additional fees such as marketing, tips, and an estimated payout. You can also access your order an alternative way:ġ. Access your order information in the Financials Tab The data will automatically populate below. The data will automatically populate below.Ĥ. Filter the data to the channel of your choice, then click Apply. The Orders tab only shows the essential high level data that is critical for live orders.ģ. Order Status: En Route to Customer, Dasher En Route, Dasher Waiting, Arrived at Customer, Returning to Store Within the Orders window, you’ll see the history section where you can filter orders by:Ĭhannel: DoorDash, Caviar, Storefront, Drive–depending on what you use
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